An Example of a Company Program

This manufacturing company had a pressing need to fill factory positions. The company turned to a group of Eastern European refugees that had been placed in the St. Louis area. 

The benefits to hiring these employees were they were:

Once hired they found a few drawbacks:

• Immigrants tended not to mix with other employees
• Misunderstandings arose with American employees
• English language communication was limited

Initially the company attempted to solve these problems by using a few bilingual English-speaking employees as coaches. This approach turned into a burnout situation and an overuse of these individual's good intentions.

The company subsequently adopted our ESL Training Solution. We conducted bi-weekly classes over a 13 week period. After classes the employees achieved:

• Strong sense of gratitude
• Increased self-assurance when dealing with Americans
• Greater use of English in the workplace
• Better communication with management